Bet312 takes your data seriously. This page clearly explains what we collect, why we collect it, how we use it, and how we protect the information of Brazilian bettors who trust the platform — in full compliance with the LGPD.
Six pillars of our data protection approach for Brazilian bettors
All communications between your device and bet312's servers are protected by 256-bit SSL encryption — the same standard used by major Brazilian banks such as Itaú, Bradesco, and Nubank. Your registration data, Pix transactions, and account information are never transmitted without protection.
Bet312 does not sell, rent, or trade your personal data with third parties for external marketing purposes. The information you provide during registration is used solely to deliver platform services, verify your identity, and fulfill legal obligations.
Bet312 operates in full compliance with Brazil's General Data Protection Law (Law No. 13,709/2018). You are legally guaranteed the right to access, correct, port, and delete your data — and bet312 responds to LGPD requests within 72 business hours via suporte@bet312.best.
Bet312 uses functional, analytical, and personalization cookies. You control which categories you accept beyond those strictly necessary for the platform to operate. Cookie preferences can be updated at any time in your account settings.
Bettor data is stored on servers with strict access controls, segmented by information type, and backed up regularly with encryption. Internal access is limited to staff with a direct operational need and is recorded in auditable logs.
Bet312 collects only the data strictly necessary to operate the platform and meet legal obligations. We do not ask for information that is not relevant to registration, identity verification, payment processing, or fraud prevention.
This Privacy Policy describes how bet312, available at bet312.best, collects, uses, stores, and protects the personal data of its users in full compliance with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018). By using any service on the platform — Sports Betting, Live Casino, slots, jackpots, Pix, registration, or the VIP Program — you confirm that you have read and accepted this Policy.
Bet312 is a Sports Betting and online casino platform built for the Brazilian market. Respecting our bettors' privacy is a core part of how we operate — not just a legal requirement, but a genuine commitment to everyone who uses the platform.
This Policy applies to all personal data processed by bet312 in connection with registered users and visitors to the platform, regardless of the device used — mobile, tablet, or desktop. It covers all products and services offered: Sports Betting on the Brasileirão and other competitions, Live Casino, slots, progressive jackpots, crash games, the VIP Program, and support channels.
Bet312 collects only the data necessary to operate the platform safely and reliably. The categories of data processed are:
Registration data:
Financial transaction data:
Platform usage data:
The data collected by bet312 is used for the following purposes:
Under the LGPD, all processing of personal data must have a legal basis. bet312 processes your data on the following grounds:
Bet312 does not sell or trade bettors' personal data. Information is shared with third parties only in the following specific and necessary situations:
All third parties that receive data from bet312 are contractually required to handle that information with the same level of care applied by the platform and in compliance with the LGPD.
Bet312 uses cookies and similar technologies to ensure the platform works correctly and to improve the experience for bettors. The types of cookies used are:
Bet312 retains your personal data for as long as necessary for the purposes described in this Policy, in accordance with applicable legal retention periods:
After the applicable retention period, data is securely deleted or irreversibly anonymized so it can no longer be linked to the original holder.
Bet312 applies technical and organizational measures to protect your data against unauthorized access, loss, destruction, or improper disclosure:
The LGPD grants you a set of rights regarding your personal data processed by bet312. See each right and how to exercise it below:
| Right | What it means | How to exercise your rights |
|---|---|---|
| Access | Know what data bet312 holds about you | Email suporte@bet312.best |
| Correction | Correct incomplete or inaccurate data | Account settings or support |
| Portability | Receive your data in a structured format | Email suporte@bet312.best |
| Erasure | Delete data processed on the basis of consent | Email suporte@bet312.best |
| Withdrawal | Withdraw previously given consent | Unsubscribe link in the email or contact support |
| Information | Find out who your data has been shared with | Email suporte@bet312.best |
To exercise any of these rights, send an email to suporte@bet312.best with the subject line "LGPD — [right name]" and bet312 will respond within 72 business hours. Some deletion requests may not be fulfilled when the data is required to meet a legal obligation — in those cases, bet312 will clearly explain the reason.
Bet312 is intended exclusively for users aged 18 and over. The platform does not knowingly collect personal data from anyone under 18.
During registration, bet312 verifies the date of birth provided and may request identity verification documents confirming legal age. Accounts created by users under 18 are closed immediately upon detection, and any balances are returned following a compliance review.
Bet312 may update this Privacy Policy periodically to reflect changes in data processing practices, new legal requirements, or improvements to the platform's services. The date of the most recent update is always shown at the top of this document and in the consolidated version available on the platform.
When changes are significant — such as updates to the types of data collected or the purposes for which it is used — bet312 will notify active bettors by registered email at least seven days before the new version takes effect.
Continued use of the platform after the effective date of the updated version constitutes acceptance of the changes. If you do not agree with the changes, you may close your account as described in the bet312 Terms and Conditions. To review the full Terms, visit the page Terms and Conditions.
When you create an account at bet312 and start betting on the Brasileirão, playing a slots session, or making a Pix deposit, you are sharing personal and financial information with the platform. It's only natural to want to know what happens to that data. Privacy transparency isn't a differentiator — it's the bare minimum any serious platform should provide. bet312 understands this, which is why this Policy is written in plain language, free of unnecessary legal jargon.
Brazil's LGPD came into force in August 2020 and fundamentally changed the rules around personal data protection. Any company that processes data belonging to individuals in Brazil — including betting platforms like bet312 — must operate in compliance with this law. In practice, that means you have legally guaranteed rights over your data, and bet312 is required to honor them. The good news is that bet312 was already aligned with these principles before the law took effect.
Every time you place a bet at bet312 — whether on a Flamengo Libertadores match, a live casino baccarat round, or a VIP Platinum tournament — a record is created in the system. That record includes the market wagered, the amount, the odds, the outcome, and the date. This information serves three main purposes: calculating your VIP Program points (and therefore your Bronze, Silver, Gold, Platinum, or Diamond tier), processing your automatic weekly cashback, and maintaining a history that you and the support team can access to resolve disputes or answer questions.
This betting data is also used in aggregate form — with no individual identification — to analyze platform usage patterns. This allows bet312 to identify which betting types are most in demand, which times see the highest activity, and which features need improvement. Individual bettors are never identified in this type of analysis.
When you make a deposit via Pix at bet312, the platform receives transaction confirmation including the Pix key used — which is typically the CPF, email, or phone number associated with your bank account. bet312 uses this information to confirm that the deposit was made by the account holder, in line with the Terms and Conditions. Your bank balance, account statements from Nubank, Itaú, Bradesco, or Banco do Brasil, and any information beyond the transaction confirmation are not accessible to bet312.
For withdrawals above R$ 10,000.00, bet312 may request additional documents such as a government-issued ID and proof of ownership of the destination bank account. This is not meant to make withdrawals harder — it is a compliance requirement that any financial platform operating in Brazil must meet. All submitted documents are stored in encrypted form and used exclusively for the requested verification.
The bet312 VIP Program uses platform behavior data to personalize the experience for Gold, Platinum, and Diamond members. This includes identifying which slots you play most often to offer relevant free spins, which sports you follow to create personalized odds boosts, and your deposit patterns to calibrate reload bonuses. This personalization is one of the program's benefits — and it depends on the use of your behavioral data on the platform.
If you prefer not to receive personalized communications based on your betting behavior, you can adjust your marketing preferences in your account settings or contact support. Disabling promotion personalization will not affect your other VIP Program benefits — weekly cashback, priority withdrawals, a dedicated account manager, and exclusive tournaments remain available regardless of your communication preferences.
Exercising your privacy rights at bet312 is straightforward. To request access to all data the platform holds about you, simply send an email to suporte@bet312.best with the subject line "LGPD — Data Access", identifying yourself with your full name and registered CPF. bet312 will respond within 72 business hours with a report detailing the data stored and the purpose of each category.
For data erasure requests — such as after closing an account — the process follows legal timeframes. Some data must be retained by law even after account closure, such as financial transaction records, which must be kept for five years under Brazilian legislation. In these cases, bet312 explains in detail which data will be retained and the legal reason for doing so, without using that obligation as an excuse to hold on to more than is necessary.
Most bettors access bet312 on mobile. Beyond the platform's built-in technical protections, there are simple steps you can take to keep your account secure: enable two-factor authentication in your account settings, use a strong, unique password that you don't reuse on other services, never share your credentials with anyone, and log out when using shared devices. If you receive an email or message asking for your bet312 password, ignore it — the platform will never ask for your password through those channels. If anything seems suspicious, contact support immediately.
Bet312 operates in compliance with Law No. 13,709/2018. Your data is processed on a legal basis and protected by 256-bit SSL encryption across all operations.
Send requests to suporte@bet312.best with the subject line "LGPD".
The most common questions about how your data is handled on the platform
Sports betting and casino games are entertainment. Set your limits before you start and never bet more than you can comfortably afford to lose. bet312 provides self-exclusion and deposit limit tools for all users. For adults 18 and over only. Learn more at Responsible Gambling.